FAQs

It’s a really simple process. Please use our registration form below:


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It should take you less than 10 minutes to create an online account. This will be created immediately, and you’ll be able to purchase items and pay for them via credit or debit card.

We have no delivery costs. We provide free next working day delivery for items in stock and subject to location. Please note that some direct shipping items such as furniture will be delivered within 5 working days and may incur a delivery charge.

You can pay your invoice by BACs transfer or by contacting our finance team to pay by debit/credit card over the phone. Phone: 03 300 300 600 (please have your account number to hand, so we can process the order quickly).

Placing an order with Thomas Stoner Supplies is really simple. You can place an order with us via:


👉🏼 Thomas Stoner Supplies portal: login with your account details via the TSS shop, identify products online and simply place your order.
👉🏼 Via email: send details of your required products and quantities and we’ll process your order within 24 hours.
👉🏼 Via phone: call us on 03 300 300 600 and place your order with our Sales team. Orders can be placed over the phone from Monday to Friday, between 9.00am to 5.30pm.

Our returns policy covers all eventualities, from damaged, faulty, unwanted etc. We will accept all returns and arrange replacements as soon as we are notified. We will ensure that any incorrect or defective goods are collected within 5 working days of notification.

Goods can be returned within 30 days of purchase, providing they are not non-returnable items such as special orders, furniture, foodstuffs etc. The goods must be in their original and unopened packaging if you wish to return them and there may be a delivery charge dependent on item.

Please send us an email to sales@thomasstoner.co.uk along with your purchase order number or invoice number and we will respond with your proof of delivery within 24 hours. Any urgent requirements can be requested by phoning our sales team at 03 300 300 600.

Additional questions

We offer a wide range of office supplies, including stationery, technology products, personal protective equipment (PPE), office interiors, printer consumables, and much more.

Yes, we offer bulk discounts on many of our products. Please contact us for more information.

We will always try to deliver your items as quickly as we can. We’d anticipate that your delivery will be next day if ordered before 4.00pm, or no more 2-3 days after order has been placed, depending on quantity and the product ordered. We can deliver to any location across the UK and will track the order via GPS to notify you of any changes. Feel free to email our customer service team at cs@thomastoner.co.uk or call us on 03 300 300 600 if you have queries regarding your order.

Yes, we offer installation services for office interiors. Our team of professionals will work with you to ensure that your office is set up exactly how you want it.

We are primarily a B2B business that provides office supplies to other businesses. However, we can facilitate B2C orders for individuals or home offices. Please note that our pricing may differ for B2C orders due to differences in volume and frequency of orders. 

Yes, we offer delivery services for office supplies. We can deliver to your office or directly to your employees.

Yes, we offer the option to set up a recurring order for your office supplies. This ensures that you always have the necessary supplies on hand.

Yes, we offer free quotes for office supplies orders. Simply contact us with your product needs, and we’ll provide you with a detailed quote.